West Coast

[Cyberian75]

Any users from West Coast?

[skessel]

Yep, one here. Los Angeles.

[Cyberian75]

How's the service? Do you get CID w/ Name?

[skessel]

No CID with name, but connectivity and speed are acceptable. I don't recall the line ever going down although sometimes the quality of the call is a little spotty. Overall, a 7.5 out of 10 for the service. I deducted 2.5 for the occasional spotty call and the fact that I am not too fond of the user management website.

[kukulut]

Los Angeles here some hiccups sometimes but happy with the service CS with me are real good and patient.
From 1 to 10 I give them 8.
Why? Sometimes I have hard time to make a call,or the other side can't listen to me.
Yes I agree with Skessel the website is not very good just to change my e-mail I need to call CS. (weird)
But if you ask me?
Yes I recommend AXVOICE

REGARDS KUKULUT

[Cyberian75]

I assume you two migrated from BroadVoice...?

[skessel]

I did.... I guess you saw my name in other forums?

[Cyberian75]

Just a guess.

What problems were you having with BV?

[skessel]

Basically their TOS, and their Customer Service. They pinched me for making "repeated calls to the same number" in Argentina. Even after I tried to explain that the number belonged to my parents and that if I tried to do business there I would call more than just one number, they didn't budge, so I bailed.

This, and the fact that waiting 45 "only" minutes to get a CSR on the phone was considered lucky.

SK

[kukulut]

I never had a problem with BV but I have to wait few times too long or just plain disconected is kinda of bad.
CS (when they answer to me ) was OK helpful and nice.
What make me think twice was the TOS I call a LOT to Chile my usage is about 2000-2500 just to Chile.
Once in a blue moon local calls i have another local line.
Before I got my Butt nailed I switched to AXVOICE and I'm happy camper,no problems just some hiccups good CS no bad downtime it's ok for me.

[Cyberian75]

Okay... thanks, guys.