Calls to Austraila being charged incorrectly

General discussion on VoIP and Internet Phone service.

Calls to Austraila being charged incorrectly

Postby Ty » Tue Jul 04, 2006 12:05 am

Hi,

Charges to 13 and 1300 numbers (Like toll free numbers, but no longdistnace call rate), are being charged at the Mobile phone rate 18.8¢/min.

Can these be fixed as they are NOT mobile phone calls?
Thanks
Ty
 
Posts: 3
Joined: Tue Jul 04, 2006 12:02 am

Any chance of a reply from Axvoice?

Postby Ty » Wed Jul 12, 2006 4:11 am

Hi,
It's been more then a week now, any chance someone from axvoice can reply with an update on when the billing system will correctly reflect Australia landline calls as such (rather then mobile).

Only mobile calls start with +614, so other calls e.g. +6113, o +611300, +617 etc. are landline and not mobile and should be charged as such.

Thanks
Ty
 
Posts: 3
Joined: Tue Jul 04, 2006 12:02 am

Postby skessel » Thu Jul 13, 2006 10:07 am

You should probably contact AxVoice directly, instead of the forum. I think the address is billing@axvoice.com but just in case check it on the website.
skessel
 
Posts: 14
Joined: Mon Jun 05, 2006 3:29 pm

Postby Mr Ax » Thu Jul 13, 2006 12:53 pm

This should be fixed now.
Mr Ax
 
Posts: 21
Joined: Tue Jun 06, 2006 10:01 am


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