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West Coast

PostPosted: Fri Aug 11, 2006 5:26 pm
by Cyberian75
Any users from West Coast?

PostPosted: Fri Aug 11, 2006 10:13 pm
by skessel
Yep, one here. Los Angeles.

PostPosted: Sat Aug 12, 2006 12:38 pm
by Cyberian75
How's the service? Do you get CID w/ Name?

PostPosted: Sat Aug 12, 2006 2:40 pm
by skessel
No CID with name, but connectivity and speed are acceptable. I don't recall the line ever going down although sometimes the quality of the call is a little spotty. Overall, a 7.5 out of 10 for the service. I deducted 2.5 for the occasional spotty call and the fact that I am not too fond of the user management website.

PostPosted: Sat Aug 12, 2006 3:56 pm
by kukulut
Los Angeles here some hiccups sometimes but happy with the service CS with me are real good and patient.
From 1 to 10 I give them 8.
Why? Sometimes I have hard time to make a call,or the other side can't listen to me.
Yes I agree with Skessel the website is not very good just to change my e-mail I need to call CS. (weird)
But if you ask me?
Yes I recommend AXVOICE

REGARDS KUKULUT

PostPosted: Sat Aug 12, 2006 6:30 pm
by Cyberian75
I assume you two migrated from BroadVoice...?

PostPosted: Mon Aug 14, 2006 10:11 am
by skessel
I did.... I guess you saw my name in other forums? :)

PostPosted: Mon Aug 14, 2006 11:11 am
by Cyberian75
Just a guess.

What problems were you having with BV?

PostPosted: Mon Aug 14, 2006 2:04 pm
by skessel
Basically their TOS, and their Customer Service. They pinched me for making "repeated calls to the same number" in Argentina. Even after I tried to explain that the number belonged to my parents and that if I tried to do business there I would call more than just one number, they didn't budge, so I bailed.

This, and the fact that waiting 45 "only" minutes to get a CSR on the phone was considered lucky.

SK

PostPosted: Wed Aug 16, 2006 7:46 pm
by kukulut
I never had a problem with BV but I have to wait few times too long or just plain disconected is kinda of bad.
CS (when they answer to me ) was OK helpful and nice.
What make me think twice was the TOS I call a LOT to Chile my usage is about 2000-2500 just to Chile.
Once in a blue moon local calls i have another local line.
Before I got my Butt nailed I switched to AXVOICE and I'm happy camper,no problems just some hiccups good CS no bad downtime it's ok for me.

PostPosted: Wed Aug 16, 2006 7:50 pm
by Cyberian75
Okay... thanks, guys. :)