How reliable is the 911 service on VOIP phones?

General discussion on VoIP and Internet Phone service.

How reliable is the 911 service on VOIP phones?

Postby JodyGelb » Mon Apr 12, 2010 10:43 am

I have recently got rid of my Embarq phone service at home and have switched to ITP VOIP which is cheaper and better. However, I have read a lot about how 911 service doesn't always work well with VOIP. Can anybody with a VOIP phone service who has attempted to call 911 on it before tell me if it actually worked or not?
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Re: How reliable is the 911 service on VOIP phones?

Postby Albert » Tue May 11, 2010 10:34 am

All Internet Phone services providers are supposed to be setup so that they support 911 (or E-911) services in case of emergency. Normally you see, with a traditional phone line, if you call 911, they can tell where you are calling from. But this same ability does not exist with a VOIP phone, so you need to register your VOIP phone with the service so that if you call 911 from your VOIP phone, the emergency responders will know where to go.
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Re: How reliable is the 911 service on VOIP phones?

Postby Alex » Fri May 14, 2010 9:42 am

JodyGelb wrote:I have recently got rid of my Embarq phone service at home and have switched to ITP VOIP which is cheaper and better. However, I have read a lot about how 911 service doesn't always work well with VOIP. Can anybody with a VOIP phone service who has attempted to call 911 on it before tell me if it actually worked or not?


Well, I’ve never called 911 from any phone, but I can tell you this much – VoIP providers do not provide E911 service. That means that if you do call 911 the operator will not see your address on their screen. If you are unable for some reason to speak they won’t know where you are.
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